Service Coordinator

Sustainable Families Program

Full -Time (37.5 hours/week) 

“Aspen partners in community with youth, families and communities to unlock potential and transform lives.   We are about People First, Community Always.”

Aspen is an innovative, community-driven social service agency helping Calgarians since 1984. We strive to help people build on their core strengths and connect with communities that are meaningful to them. With the support of our funders, partners, government, sponsors and donors, Aspen is breaking the cycle of poverty by helping people create better lives.

Aspen supports a diverse and inclusive workplace. Our vision is that together, we will lead the way as agents for action and sustainable change. 


With the vision that “Together, we will lead the way as agents for action and sustainable change”, Aspen Family & Community Network Society has an exciting opportunity for a Service Coordinator with the Sustainable Families program. Sustainable Families works with high acuity families who are directly impacted by homelessness and poverty. The program works closely with family shelters and other community resources to connect families and support them in housing location, case coordination, case management, and systems navigation to increase capacity and sustainability. The program is guided by the framework and goals set out in Calgary’s 10 Year Plan to End Homelessness.  The Service Coordinator is responsible for leading the intake and assessment processes for families referred to the program.  A key focus is in-depth assessments and development of service plans prior to transitioning families to longer term case management supports. The Service Coordinator also collaborates with the Housing Liaison and Family Strategist to ensure access to appropriate resources for new client families. Hours of work are typically Monday through Friday (8:30 a.m. – 4:30 p.m.) with flexibility to allow for some evening work.


  • Intake and assessment of families in shelter to determine the need for support
  • Utilize multiple tools to complete an in-depth assessment of a family’s situation
  • Develop service plans from a client centered approach
  • Collaboration with program staff (Housing Liaison, Family Strategists) to engage families in long-term support
  • Advocacy and systems navigation to help facilitate re-housing
  • Liaising with  community support services
  • Collaborate with stakeholders and larger systems
  • Evaluate and document progress in collaboration with families using outcomes measures
  • Maintain accurate client records consistent with Aspen policies & procedures. 


  • Graduate degree in Human Services Field (equivalencies also considered)

  • Experience working with individuals, families, and teams from a strength based approach

  • Ability to manage a fast-paced work environment

  • Knowledge and experience with outcome measurement a definite asset

  • Skills in advocacy, systems navigation, knowledge of local resources 

  • Valid driver’s license and reliable vehicle with appropriate insurance 


  • Current Police Check, Intervention Record Check, Driver’s Abstract (at time of hire)

  • Suicide Intervention and First Aid 

    Closing Date:            October 11, 2017

    Salary:                     $54,100.80 per annum

    To Apply:       If you feel that you are uniquely qualified for this position, please submit your resume to

    We thank all applicants for their interest in this position; however, only those who most closely match Aspen’s requirements will be contacted.

    For more information on Aspen Family Services and Community Network please visit our company website:

    This job advertisement is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.